If you are returning your item for a refund, a 20% restocking fee will apply. All returns will be professionally tested before refunds are given.
· 12Volt Distributors will gladly accept your return within 30 days of the original purchase.
· No refunds will be given on electronic items that have been opened or used; you can only exchange the item at that point.
· Open box and used electronic items may only be returned for an exchange or store credit
· Return items must be in original box and include all of the original accessories. Fees will be applied for missing items (adapters, original box, harnesses, etc.).
· Buyer is responsible for all return shipping costs to 12Volt Distributors. 12volt Distributors will pay to ship the replacement item to you. If the exchange takes place 30 days from the date of purchase, the buyer is responsible for the shipping costs in both directions.
· All returns require an RMA (return merchandise authorization) number. Returns without an RMA number may be delayed or returned to the sender, please check the FAQ section below for more information on how to obtain an RMA.
· We only allow for even or greater exchanges. Any exchange attempt for a different item will be subject to additional fees if the item is of lower value.
· 12Volt Distributors tries to maintain a goal of 72 hour service for all replacements. Delays may be incurred if lack of replacement inventory is encountered. We will contact you via email if such a back order happens.
· Subwoofer Warranty: Our warranty does not cover subwoofers that have blown voice coils or if the speaker have been punctured. This is considered physical damage and is not covered by our warranty, or the manufactures warranty.
· Items returned that are physically abused or damaged will not be accepted.
· All International Sales are final, the return/exchange policy does not apply to International orders
· The return policy does not cover damage due to improper installation, if an item was physically altered by you, or services performed by anyone other than 12Volt Distributors.
· For a free copy of the full warranty details, please send us an eBay Message.